Return & Refund Policy
100% Quality & Crispness Guarantee • Sourced responsibly from Mithila wetlands.
verified_user1. 7-Day Replacement Guarantee
Due to the consumable nature of gourmet superfoods, we do not accept returns on opened packets once accepted in good condition. However, we offer an unconditional 7-Day Free Replacement or 100% Refund in any of the following circumstances:
- Item arrived in a damaged, torn, or unsealed state.
- Incorrect flavour or wrong pack size delivered compared to your order invoice.
- Product past its printed “Best Before” expiry date upon delivery.
- Significant defect in crispness or seal integrity.
published_with_changes2. How to Request a Replacement or Refund
Report within 7 Days
Go to your Order History or email us at mmakhanaltd@gmail.com with your Order ID (#MG-XXXX).
Attach a Quick Photo
Attach a clear photograph of the damaged outer box or defective pack label for verification.
Immediate Resolution
Our customer care desk will approve a priority re-dispatch at zero cost or process a full refund within 24 hours.
account_balance3. Refund Timelines & Bank Credit
Once a refund is approved by our support desk:
- Prepaid Orders (UPI, Cards, Netbanking): Refund is initiated immediately via Razorpay back to your original source account (takes 3 to 5 business days depending on your bank).
- Cash on Delivery (COD) Orders: Our team will request your UPI ID or NEFT Bank Details to transfer the refund directly within 24 business hours.
cancel4. Order Cancellation Policy
You may cancel an order anytime before it has been handed over to the courier partner from your Customer Dashboard or by contacting our WhatsApp desk at +91 60016 84216. If an online paid order is cancelled prior to shipment, a 100% full refund is issued instantly.