Privacy Policy
Last updated: January 2026 • In compliance with the Information Technology Act, 2000 & Consumer Protection (E-Commerce) Rules, 2020.
security1. Commitment to Your Privacy
At Makhana Gold (“we”, “our”, or “us”), we are committed to safeguarding the privacy of our visitors, customers, and club members. This Privacy Policy details how we collect, process, utilize, and protect your personal information when you visit our website, place orders, or engage with our services.
database2. Information We Collect
We collect personal information necessary to fulfill orders and provide an artisanal snacking experience:
- Identity & Contact Details: Name, delivery address, billing address, phone number, and email address.
- Transaction & Payment Details: Order histories, chosen payment method, invoice logs. Note: Sensitive card details or UPI PINs are processed securely by RBI-licensed payment gateways (Razorpay) and are never stored on our servers.
- Technical & Browsing Data: IP address, device type, browser identifiers, cookies, and page interaction timestamps to enhance website performance.
checklist3. How We Use Your Information
Order Fulfillment
Processing orders, dispatching via logistics partners (Delhivery/BlueDart), and generating GST Tax invoices.
Customer Care & Tracking
Sending real-time order dispatch notifications, delivery tracking links, and addressing inquiries via email or WhatsApp.
Personalized Offers
Delivering seasonal harvest promotions and Gold Privilege Club discounts (with instant 1-click unsubscribe).
Fraud Prevention & Security
Detecting unauthorized transactions and maintaining 256-bit SSL encrypted shopping integrity.
lock4. 100% Zero Spam & Third-Party Sharing Policy
We never sell, rent, or trade your personal data to external third-party advertisers. Information is strictly shared only with verified operational partners essential for your purchase:
- RBI-certified payment processors (Razorpay) for secure payment tokenization.
- Pan-India courier networks (Delhivery, Shiprocket, BlueDart) for timely doorstep dispatch.
- Government regulatory or law enforcement authorities only when mandated by applicable Indian law.
contact_support5. Grievance Officer & Contact Details
In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules 2020, our designated Grievance Officer details are provided below:
Grievance Officer: Customer Redressal Cell, Makhana Gold
Registered Address: Mithilanchal Makhana Udyogikaran Pvt. Ltd. Office 1: A-139, Modern Railway City, Girdharpur Road, Near Goal Market, Greater Noida, U.P. - 201009 Office 2: House No. 36, Sukhpur Solhani, Near Pandit Ji Tola, Supaul, Bihar - 852130
Email: mmakhanaltd@gmail.com
Contact Desk: +91 60016 84216 (Mon - Sat, 10:00 AM to 6:00 PM IST)